Privacy Notice

Data Protection & Privacy Notice

This notice is for any online or onsite visitors, customers or suppliers of the Malt Cross. It explains where we source data, what types of information we collect and how we use it.

We are absolutely committed and dedicated to looking after your data and keeping it safe when you visit us, contact us, book a space, join our mailing list or buy a ticket to an event at the Malt Cross.

If you are wondering what information we collect and store in order to do this we’ve summarised how we use data below. If this still doesn’t answer your question contact us on info@maltcross.com with the subject line FAO: Data Controller and details of your query or call us on 0115 941 1048 and we will be very happy to answer any questions.

Online: Our website is a bespoke design by Paperwolf. We do not use cookies or collect any information to profile or track website visitors. We use Google Analytics from time to time to monitor website visits and improve services. The Privacy Notices for these systems can be found here: Paperwolf (we will link this as soon as it becomes available) & Google Analytics.

If you login into our free wifi when onsite at the Malt Cross this is provided by guest wifi provider Wireless Social and you can log into it using a contact form or social media profile. Wireless Social logs your name, age, number of visits and the date of your last visit and login in method.

You are also able to provide consent to join our mailing list or follow our social media pages via Wireless Social so it will record your consent for marketing purposes too.

We will never share or sell this data to anybody else or ever use it to profile our customers. The Privacy Notice for this system can be found here: Wireless Social.

Enquiries: All queries sent via the contact form on our website go directly to our main email account info@maltcross.com and we only collect, process and retain information relating to enquiries for a period of 6 months after your last contact with us.

Bookings: In order to confirm bookings we may require such information as your name, your company name, your email address, your telephone number, your home or business address and any access requirements as required to complete the booking process. These details are stored securely on ChurchSuite a cloud hosted, web-based management system, Dropbox an online file hosting service and on our EPoS till system Zonal. Once your booking has taken place and all payments have been received all data will be held for a period of 6 months. After that all emails and records relating to this booking will be removed from our system unless data must be retained for legal reasons. We will never sell or share these details with a third party. The Privacy Notices for these systems can be found here: ChurchSuite, Dropbox and Zonal.

Social Media Messages: If you contact us using direct message on Facebook, Twitter or Instagram and we have finished responding to your enquiry we will transfer the information onto our bookings system as appropriate. The messages will then be deleted after 7 days. 

Telephone Messages: If you contact us via telephone and leave an answerphone message we will listen to it as soon as we can and transfer any details onto our bookings system as appropriate. All answerphone messages will be deleted within 7 days.

Events & Ticket Sales: For online ticket purchases via our website we use a cloud hosted, web-based management system ChurchSuite to store your data and Stripe an online payment software to process the transaction. The information we collect to do this is your name, a contact number (if provided), an email (if provided) and any additional notes you send to us regarding your booking alongside the date and time payment was made. These details will never be shared with a third party unless this is necessary to the running of the event e.g. so the event organiser can contact you with details relating to this booking only. The Privacy Notices for these systems can be found here: ChurchSuite & Stripe.

Suppliers: If you are a company or individual providing a service to us we will retain and store your name, email address, telephone number, address and bank details to enable us to add you as a supplier. This information will be kept indefinitely as we are required to retain this information for legal and contractual purposes.

Marketing: If you would like to receive a regular summary email about events, news and offers from the Malt Cross you can stay in the loop by joining our mailing list. Our mailing list is usually sent on a monthly basis via Mailchimp and you only require an email address to join. If you have signed up prior to 25th May 2018 we may also securely store your name alongside your email. This information will never be shared with a third party and you will only ever join our mailing list by offering explicit consent to do so. We will also check you would still like to receive it every two years by asking you to confirm consent again.

You can also join our mailing list by emailing us at info@maltcross.com and asking us to join, by signing up when you login into our free wifi software provided by Wireless Social or by clicking the link here (add link) and completing the sign up form.

If you change your mind at any time you can unsubscribe directly from a link at the footer of the email or by contacting us directly. We will then store your email address securely using Mailchimp to record the fact you no longer wish to hear from us.

The Privacy Notice for these systems can be found here: Mailchimp & Wireless Social.

The Right to Amend or Correct Your Data:

If you believe any of the information we store relating to you is incorrect and would like to update or amend it you can contact us at info@maltcross.com

The Right to Be Forgotten: If you would like to be forgotten you can contact us at any time and we will delete any personal information relating to bookings and events at the Malt Cross, any direct emails and unsubscribe your from our mailing list.

Subject Access Requests: If you would like a copy of the information we hold on you all you do is need to email us at info@maltcross.com to request this. We will always try and acknowledge your request as soon as we receive it.

Data Breaches: If your data has been subject to a data breach we will contact you as soon as we become aware of the issue.

Complaints:

If you would like to raise a complaint relating to how we use your data you can contact the ICO here > https://ico.org.uk/concerns